Tagged: locked out
December 11, 2017 at 3:03 am #629
I have 2 students reporting that can’t access the course. The screen says “Oops! This lesson is locked You don’t have access to this lesson”.
Both are set to Active/Status enabled in those two different spots in the student record. They were set up with the default subscription duration (10 years from memory) but I can’t find anywhere to double-check or amend that on my dashboard.
The course now has forced completion switched off.
They’re free students so I added them in manually on a free plan that’s no longer activated/visible, but I can’t imagine why that would matter.
What else should I be looking at?December 12, 2017 at 8:37 am #638
In case anyone else is having this problem and searching for solutions here on the forum:
– Check the end subscription date for your students – it defaults to the start date, so essentially if you haven’t manually set a different end date, they’re locked out 24 hours after signing up
– You can find each student’s subscription date under School/Orders. It’s not visible on the front screen, but if you scroll to the right some more columns appear. You can edit it right at the end.January 31, 2018 at 1:14 pm #861
First of all check the subscription end date of customer you’re trying to log in: https://www.invanto.com/academy/lesson/101/manage-subscriptions
Then please check that member you’re trying to log in is subscribed the same plan which is mapped to the content category, i.e check if a category is mapped to the membership plan.December 1, 2018 at 9:21 pm #2555
Hi, all the above is correct here. It only sometimes happens that a student is locked for the next lesson. It seems that depending on the route they take to come to the lesson, they suddenly are blocked. Any reason for that?
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