Students locked out

Activities Forums CoachRack Students locked out

Tagged: 

This topic contains 3 replies, has 3 voices, and was last updated by  Luc 2 weeks, 1 day ago.

Viewing 4 posts - 1 through 4 (of 4 total)
  • Author
    Posts
  • #629

    Trish
    Participant

    I have 2 students reporting that can’t access the course. The screen says “Oops! This lesson is locked You don’t have access to this lesson”.

    Both are set to Active/Status enabled in those two different spots in the student record. They were set up with the default subscription duration (10 years from memory) but I can’t find anywhere to double-check or amend that on my dashboard.

    The course now has forced completion switched off.

    They’re free students so I added them in manually on a free plan that’s no longer activated/visible, but I can’t imagine why that would matter.

    What else should I be looking at?

    #638

    Trish
    Participant

    Solved!

    In case anyone else is having this problem and searching for solutions here on the forum:

    – Check the end subscription date for your students – it defaults to the start date, so essentially if you haven’t manually set a different end date, they’re locked out 24 hours after signing up

    – You can find each student’s subscription date under School/Orders. It’s not visible on the front screen, but if you scroll to the right some more columns appear. You can edit it right at the end.

    #861

    Siddharth Aklujkar
    Participant

    Hello Trish,

    First of all check the subscription end date of customer you’re trying to log in: https://www.invanto.com/academy/lesson/101/manage-subscriptions

    Then please check that member you’re trying to log in is subscribed the same plan which is mapped to the content category, i.e check if a category is mapped to the membership plan.

    https://www.invanto.com/academy/lesson/101/add-content-category

    #2555

    Luc
    Participant

    Hi, all the above is correct here. It only sometimes happens that a student is locked for the next lesson. It seems that depending on the route they take to come to the lesson, they suddenly are blocked. Any reason for that?

Viewing 4 posts - 1 through 4 (of 4 total)

You must be logged in to reply to this topic.

970FansLike
119FollowersFollow
160FollowersFollow
566SubscribersSubscribe

Random

Skip to toolbar