Please ensure the reset password link was utilized within 24 hours.
If yes, then send us the details of this user along with the front end URL of your site to email@example.com and we will check this for you.
Every week we make a list of feature requests we receive and decide to take take up the features on the basis of priority and the number of requests we receive for that particular feature. So depending on that tech team decide to improve our system. We did not receive much request on the above features, may be that’s the reason it still the in request list. I will highlight the request once again and see what could be done.
I must agree with Suzanne – It should not say Reset Password for the first login. It should say Create a Password.
Or better – when the student enters a name and email – have the password chosen right away. There are too many confusing steps to enroll and saying check your email – then “reset password” which does not make sense for a student who does not have one yet.