Please ensure the reset password link was utilized within 24 hours.
If yes, then send us the details of this user along with the front end URL of your site to email@example.com and we will check this for you.
Every week we make a list of feature requests we receive and decide to take take up the features on the basis of priority and the number of requests we receive for that particular feature. So depending on that tech team decide to improve our system. We did not receive much request on the above features, may be that’s the reason it still the in request list. I will highlight the request once again and see what could be done.