Issues adding a new student

Activity Forums CoachRack Issues adding a new student

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This topic contains 4 replies, has 5 voices, and was last updated by  Dan 2 weeks, 6 days ago.

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  • #908

    Charlie
    Participant

    Hi – is anyone else having problems adding a new student to CoachRack?

    When I try to add someone my browser (chrome and safari) think that the name and password field need autocompleting so i’m not sure if this is something to do with the error.

    I complete all the details – Free User, Notify User etc… yet when i click ‘save’ i’m just entered into a loop

    #914

    Siddharth Aklujkar
    Participant

    Hello Charlie,

    This isssue is resolved via Support desk, as you did not enable the pricing plan for your course.

    Before you wish to add any student inside course, we need to make sure if

    1. Course has active pricing plan created.
    2. Course is added inside school section.
    3. The currency of School and course is same.

    You missed the first condition so you were not able to add students 🙂

    #1137

    Suzanne Dulin
    Participant

    I’ve tried creating a free user. When I open the getting started email and click the password link, I’m getting “invalid token”. I’ve tried a couple of different passwords.

    I do not like the prompts. It should not say Reset Password for the first login. It should say Create a Password.

    #1144

    Invanto Support
    Moderator

    Hi Suzanne,

    Please ensure the reset password link was utilized within 24 hours.
    If yes, then send us the details of this user along with the front end URL of your site to support@invanto.com and we will check this for you.

    Every week we make a list of feature requests we receive and decide to take take up the features on the basis of priority and the number of requests we receive for that particular feature. So depending on that tech team decide to improve our system.

We did not receive much request on the above features, may be that’s the reason it still the in request list. I will highlight the request once again and see what could be done.


    #1225

    Dan
    Participant

    I must agree with Suzanne – It should not say Reset Password for the first login. It should say Create a Password.

    Or better – when the student enters a name and email – have the password chosen right away. There are too many confusing steps to enroll and saying check your email – then “reset password” which does not make sense for a student who does not have one yet.

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